Why is My Samsung Phone Not Receiving Calls? Potential Causes and Fixes Explained

If you’re finding that your Samsung phone is not receiving calls, it can be incredibly frustrating and disruptive to your daily routine. Whether it’s missing important business calls or being unable to communicate with loved ones, understanding the potential causes and fixes for this issue is essential. In this article, we will explore some common reasons why your Samsung phone may not be receiving calls and provide practical solutions to help you troubleshoot and resolve the problem.

Network And Signal Issues

The first potential cause for your Samsung phone not receiving calls could be related to network and signal issues. Sometimes, you may be in an area with weak or no network coverage, which can prevent incoming calls from reaching your device. Additionally, if you are experiencing signal interference or congestion, it can also impact call reception.

To fix this issue, you can try moving to an area with better network coverage or restarting your phone to refresh the signal. If you frequently face network problems, contacting your service provider for assistance and ensuring that your phone’s software is up to date can help resolve the issue. You can also try toggling airplane mode on and off to refresh your device’s connection to the network.

In some cases, a faulty or damaged SIM card can also cause network and signal issues. If you suspect this to be the case, try removing and reinserting the SIM card or contacting your service provider for a replacement SIM.

By addressing network and signal issues, you can enhance the reliability of incoming calls on your Samsung phone.

Incorrect Call Settings

Incorrect call settings can often be the culprit behind a Samsung phone not receiving calls. This can occur if certain settings on your device have been accidentally changed or if there are incompatible configurations.

One common setting that can affect incoming calls is the Do Not Disturb mode. When enabled, this mode silences calls and notifications, preventing them from reaching your device. To fix this, you can simply disable the Do Not Disturb mode by going to the Settings menu and selecting the Sounds and Vibration option. From there, you can toggle off the Do Not Disturb mode or adjust its settings to allow incoming calls.

Another potential cause is call forwarding. If call forwarding is enabled on your device, incoming calls may be redirected to another number or voicemail, preventing them from ringing on your phone. To check and disable call forwarding, go to the Phone app’s settings and look for the Call Forwarding option.

Additionally, it’s worth ensuring that your phone is not set to reject or block specific numbers. In the Phone app’s settings, check for any blocked numbers or auto-reject list and remove any entries that may be blocking incoming calls accidentally.

By reviewing and adjusting your call settings, you can optimize your Samsung phone to receive incoming calls without any issues.

Software And Operating System Glitches

Software and operating system glitches can often be the cause of your Samsung phone not receiving calls. These glitches can be caused by various factors, such as outdated software, incompatible apps, or bugs within the operating system.

Outdated software is a common culprit for call-related issues. Ensure that your phone’s software is up to date by checking for any available updates in the settings menu. Installing the latest software can often resolve compatibility issues and improve the overall performance of your device.

Incompatible apps can also interfere with call reception. If you recently installed a new app before experiencing call problems, try uninstalling it to see if the issue persists. Certain apps may conflict with the phone’s call handling capabilities, causing disruptions in call reception.

Additionally, bugs within the operating system can occasionally cause call-related problems. If updating your software doesn’t resolve the issue, consider performing a soft reset or a factory reset of your device. Be sure to back up your data before proceeding with a factory reset, as it will erase all data on your device.

If software and operating system glitches continue to persist, it may be necessary to contact Samsung support for further assistance or consider seeking professional help.

SIM Card Problems

A SIM card problem can be a possible cause of your Samsung phone not receiving calls. Here are the potential causes and fixes for SIM card issues.

One common cause is a faulty or damaged SIM card. Check if your SIM card is inserted properly and not damaged. If it is, try inserting it into another phone to see if the problem persists. If the SIM card works fine on another device, the issue may lie with your Samsung phone’s SIM card slot.

Another possibility is that your SIM card is not activated or blocked. Contact your mobile service provider to ensure that your SIM card is activated and in good standing. They can also help with unlocking and unblocking the card if necessary.

If all else fails, it may be time to replace your SIM card. Contact your mobile service provider to obtain a new SIM card and ensure that it is properly activated on your account.

In conclusion, SIM card problems can significantly affect your Samsung phone’s ability to receive calls. By checking the SIM card for damage, ensuring activation, and replacing it if necessary, you can resolve this issue and restore your phone’s functionality.

Call Barring And Call Divert Settings

Call barring and call divert settings can cause your Samsung phone to not receive calls. Call barring is a feature that allows users to block certain types of incoming and outgoing calls, such as international calls or calls from specific numbers. If call barring is enabled on your device, it may prevent incoming calls from reaching your phone.

On the other hand, call divert settings allow calls to be redirected to another number or forwarded to voicemail. If call divert is enabled and set to an incorrect number or voicemail, it can result in your Samsung phone not receiving calls.

To fix these issues, you can follow these steps:

1. Open the Phone app on your Samsung phone.
2. Tap on the three-dot menu icon, usually located at the top right corner of the screen.
3. Select “Settings” from the dropdown menu.
4. Look for options related to call barring or call divert settings.
5. Disable any call barring options that are enabled or update the settings to allow all types of calls.
6. Disable call diverts or ensure that it is set to the correct number or voicemail.

By checking and adjusting the call barring and call divert settings, you can resolve any issues that may be preventing your Samsung phone from receiving calls.

Battery And Power-related Issues

Battery and power-related issues can often cause problems with call reception on Samsung phones. If your phone is not receiving calls, it could be due to a low battery or a faulty power source. Insufficient power can weaken the phone’s signal strength, leading to call drops or missed calls.

To resolve this issue, ensure that your phone is adequately charged. Try connecting it to a different power source or using a different charging cable and adapter to rule out any power-related problems. Additionally, check if there are any battery-saving modes or settings enabled on your phone that may be affecting call reception.

If the battery itself is faulty or not holding a charge properly, you might need to replace it. Consult the manufacturer’s guidelines or contact a certified service center for assistance. It’s worth noting that some Samsung phones have non-removable batteries, in which case, a professional may need to replace it.

Addressing battery and power-related issues can often restore proper call reception on a Samsung phone, ensuring that you do not miss any important calls.

Hardware Malfunctions And Repair Options

This subheading explores the potential hardware malfunctions that could cause a Samsung phone to not receive calls. Hardware issues could include a faulty microphone, speaker, or antenna, which can disrupt the phone’s ability to establish a stable connection with the network. Physical damage, such as a cracked screen or water damage, can also lead to call reception problems.

To address hardware malfunctions, users can try basic troubleshooting steps, such as restarting the device or removing and reinserting the SIM card. However, if these steps don’t resolve the issue, it may require professional repair. Samsung offers authorized service centers where trained technicians can diagnose and fix hardware problems effectively. In some cases, the phone may need replacement parts, which can be obtained through authorized channels.

It’s important to note that attempting to repair the device independently or seeking unauthorized repair services may void the phone’s warranty. Therefore, if the issue persists, it is advisable to consult the manufacturer or a certified technician to ensure proper repair and retain the warranty coverage.

Frequently Asked Questions

FAQ 1: Why is my Samsung phone not receiving calls?

There could be several reasons behind your Samsung phone not receiving calls. It could be due to network issues, signal problems, incorrect call settings, or a software glitch.

FAQ 2: How do I fix network issues causing my Samsung phone not to receive calls?

To fix network issues, first, check if you have proper network coverage. If not, try moving to an area with better signal strength. Additionally, restarting your phone or toggling on/off the airplane mode may help resolve temporary network glitches. If the problem persists, contacting your service provider might be necessary.

FAQ 3: How can I troubleshoot call settings to resolve the issue?

To troubleshoot call settings on your Samsung phone, go to “Settings” > “Connections” > “Mobile Networks” > “Network Mode.” Ensure that the preferred network mode is set correctly (usually “LTE/WCDMA/GSM” or “Automatic”). Also, check for any call forwarding options activated, which can prevent incoming calls.

FAQ 4: What should I do if my Samsung phone is not receiving calls due to a software glitch?

If you suspect a software glitch, start by restarting your phone. If that doesn’t work, try clearing your phone’s cache by going to “Settings” > “Apps” > “Storage” > “Clear Cache.” If the problem still persists, a factory reset might be required. Remember to back up your data before performing a factory reset, as it will erase all data on your phone.


In conclusion, if your Samsung phone is not receiving calls, there can be multiple potential causes and fixes to address the issue. It could be due to software glitches, network problems, or even hardware issues. To resolve the problem, try checking your network connection, updating your phone’s software, restarting the device, or even performing a factory reset as a last resort. By troubleshooting these possible causes, you should be able to get your Samsung phone back to being able to receive calls efficiently.

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