Why Can’t I See Someone’s IG Live? Troubleshooting Tips Revealed

Instagram Live has become a popular way for users to connect with their followers in real-time, providing a unique and interactive experience. However, it can be frustrating when you’re unable to see someone’s IG Live, missing out on the exciting content they have to offer. In this article, we will delve into the various factors that may be causing this issue and provide troubleshooting tips to help you overcome it. Whether it’s a technical glitch or a privacy setting, we’ve got you covered with the answers you need to make sure you never miss another Instagram Live session.

Understanding The IG Live Feature On Instagram

Instagram Live is a popular feature that allows users to broadcast live videos to their followers in real-time. It is a great way to interact with your audience, share insights, conduct Q&A sessions, or simply showcase your talents. Understanding how IG Live works is crucial to troubleshooting any issues you may encounter.

When someone goes live on Instagram, their profile picture will appear at the top of your home feed with a colorful ring around it, indicating that they are currently live. By tapping on their profile picture, you can join their live video and view their broadcast.

During an IG Live session, viewers can comment, like, and send emojis in real-time, creating an interactive experience for everyone involved. These comments appear on the screen for the broadcaster to see and respond to.

It’s important to understand the basics of IG Live to effectively troubleshoot any problems you might face. In the following subheadings, we will explore various common reasons why you may not be able to see someone’s IG Live and provide troubleshooting tips to resolve these issues.

Common Reasons Why You May Not Be Able To See Someone’s IG Live

If you’re unable to see someone’s IG Live, there could be various reasons behind it. One common reason is that the person may have restricted their IG Live to a specific audience or made it private. To check this, go to their profile and see if there is a lock icon next to their username, indicating that their IG Live is private. In this case, only approved followers will be able to view their broadcasts.

Another reason could be that the person has blocked you on Instagram. If you’re blocked, you won’t be able to view their IG Live or any other content on their profile. To determine if this is the case, search for their profile and see if you’re able to view their posts and stories. If you can’t, then it’s likely that you are blocked.

It’s also worth noting that technical issues can prevent you from seeing someone’s IG Live. This could be due to network connectivity problems or an outdated version of the Instagram app. In such cases, it’s advisable to check your internet connection, ensure that your network settings are optimized, and update your Instagram app to the latest version available.

By considering these common issues, you can troubleshoot the problem and potentially regain access to viewing someone’s IG Live.

Check Your Internet Connection And Network Settings

If you’re unable to see someone’s Instagram Live, the first step is to check your internet connection and network settings. A poor or unstable internet connection can cause issues with loading the live video. Ensure that your device is connected to a stable Wi-Fi network or that your mobile data is working properly.

If you’re using Wi-Fi, try moving closer to the router or switching to a different Wi-Fi network if available. You can also restart your router to refresh the connection. If you’re on mobile data, check if you have a strong signal and consider resetting your network settings.

Additionally, it’s important to make sure that you don’t have any restrictions or blocked access on your network. Some workplaces, schools, or public networks may have restrictions in place that prevent you from accessing certain content, including Instagram Live videos. Check with the network administrator or try connecting to a different network to see if that resolves the issue.

By checking and optimizing your internet connection and network settings, you can increase the chances of successfully viewing someone’s Instagram Live.

Ensure That The Person Hasn’t Blocked You Or Made Their IG Live Private

If you are unable to see someone’s IG Live, one possible reason could be that they have blocked you or made their IG Live private. To verify this, you can follow a few steps. Firstly, check if you can view any other content from their account, such as their posts or stories. If you can’t see any of their content, it is likely that they have blocked you.

If you can see their other content but not their IG Live, it is possible that they have made their Live session private. In this case, only certain users will be able to view their Live, usually their approved followers. If you are not on their approved list, you won’t be able to see their Live sessions.

To resolve this, you can try sending them a direct message or reaching out to them through another form of communication to request access to their Live sessions. They will then have the option to add you to their approved list. However, if they have intentionally blocked you, it is best to respect their decision and move on.

Verify If The Person’s Account Is In Good Standing And Not Experiencing Any Issues

If you are unable to see someone’s IG Live, it is essential to verify if the person’s account is in good standing and not experiencing any issues. There could be various reasons why the person’s account may not be accessible or their live videos are not visible to you.

Firstly, check if the person’s account has been suspended or disabled. Instagram may take action against accounts that violate their community guidelines or terms of service. If the account is suspended or disabled, you will not be able to see their IG Live.

Additionally, the person may be experiencing technical issues with their account. It could be related to their settings, privacy options, or any other account-related problems. In such cases, it is recommended to reach out to the person directly and inquire about the issue. They may be aware of any ongoing problems or changes that may affect their IG Live visibility.

Furthermore, ensure that you have not been blocked by the person. If someone has blocked you on Instagram, you will not be able to see their content, including their IG Live videos. If you suspect you have been blocked, try accessing their account from a different account or device to confirm this.

In conclusion, if you are unable to see someone’s IG Live, check if their account is in good standing, not suspended or disabled, and verify if you have been blocked by them. Communication with the person and troubleshooting steps can help identify the exact issue and find a possible solution.

Update Your Instagram App And Check For Any Available Software Updates

Instagram regularly releases updates for its app to improve performance and address any bugs or issues. If you are unable to see someone’s IG Live, it could be due to an outdated version of the app on your device. Updating the app to the latest version may resolve the problem and allow you to view IG Live streams.

To update the Instagram app on your device, follow these steps:

1. Go to your device’s app store (e.g., Google Play Store for Android or App Store for iOS).
2. Search for Instagram in the app store’s search bar.
3. If an update is available, you will see an “Update” button next to the Instagram app.
4. Tap on the “Update” button to begin the update process.
5. Wait for the update to complete and then launch the Instagram app.

After updating the app, check if you can now see someone’s IG Live. If the problem persists, try restarting your device and ensuring that all other apps on your device are also up to date. Keeping your device’s software updated is essential for the smooth functioning of various features, including IG Live.

Troubleshooting Tips For Resolving Issues With Viewing IG Live

If you’re experiencing difficulties in watching someone’s IG Live, there are a few troubleshooting tips you can try to resolve the issue.

Firstly, ensure that you have a stable internet connection and check your network settings. Weak or unstable connections may hinder the smooth streaming of live videos. Consider switching to a stronger network or connecting to a different Wi-Fi network to see if that resolves the problem.

Secondly, it’s crucial to verify if the person you’re trying to view hasn’t blocked you or made their IG Live private. If you’re unable to access their live videos, it’s possible that they have restricted their content to a select audience or specifically excluded you from viewing.

Thirdly, check if the person’s account is in good standing and not experiencing any issues. Instagram may temporarily restrict or disable certain accounts for various reasons, such as violating community guidelines or facing technical problems. In such cases, the user’s live videos may not be visible to anyone.

Lastly, make sure that you have the latest version of the Instagram app installed on your device. Outdated software can sometimes lead to compatibility issues or bugs that affect video playback. Updating your app to the most recent version available can potentially resolve any such problems.

By following these troubleshooting tips, you should be able to overcome common issues and enjoy watching IG Live without any hindrance.


FAQ 1: Why am I unable to see someone’s IG Live?

There could be several reasons why you are unable to view someone’s IG Live. Firstly, make sure you have a stable internet connection. Poor or slow internet can hinder the streaming. Also, check if you and the person hosting the live are following each other. IG Live is only visible to followers in most cases. If you are not following the person, their live feed will not appear on your Instagram. Lastly, verify that the person you are trying to watch is currently live, as the live videos are only accessible while they are being streamed.

FAQ 2: My internet connection is fine, but I still can’t see someone’s IG Live. What should I do?

If you have a stable internet connection and fulfill the follower requirements, yet are still unable to view someone’s IG Live, try closing and reopening the Instagram application. Sometimes, technical glitches or temporary bugs can prevent the live videos from appearing on your feed. Additionally, check if you have the latest version of the Instagram app installed. Outdated versions may not support the latest features, including IG Live.

FAQ 3: Can I watch IG Live on a computer or only on a mobile device?

Initially, Instagram’s IG Live feature was only available on mobile devices, such as smartphones and tablets. However, Instagram now allows users to view IG Live videos on their computers as well. Simply open your web browser and visit the Instagram website. Log in to your account, and if someone you follow is currently live, their video will appear on your homepage or within the Live section.

FAQ 4: I can’t hear any audio during someone’s IG Live. How do I fix this?

If you cannot hear any audio while watching an IG Live video, check if your device’s volume is turned up and not muted. Also, ensure that the person streaming the live has enabled audio in their settings. If their audio settings are fine, but you still cannot hear anything, try closing and reopening the Instagram app as well as restarting your device. If the problem persists, there might be a technical issue with the live stream, and contacting Instagram support could be helpful.


In conclusion, if you’re unable to see someone’s Instagram Live, there are several troubleshooting tips that can help resolve the issue. It is important to ensure that your app is up to date, check internet connectivity, clear cache, and restart your device. Additionally, double-checking the privacy settings of the user you’re trying to view and ensuring your own account settings are correctly configured can also make a difference. By following these steps, you can overcome any obstacles and fully enjoy the Instagram Live experience.

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