Why Can’t I Make Outgoing Calls on My Android? Troubleshooting Tips to Get Connected

Are you having trouble making outgoing calls on your Android device? Don’t worry, you’re not alone. Many Android users often face difficulties when it comes to placing calls, and it can be quite frustrating. However, before you start panicking or assuming the worst, there are several troubleshooting tips that can help you get connected and make those much-needed calls. In this article, we will explore the common issues and their solutions, ensuring that you can easily overcome any obstacles hindering your ability to make outgoing calls on your Android.

Check Your Network Connection And Signal Strength

When you can’t make outgoing calls on your Android device, the first thing you need to do is check your network connection and signal strength. Your phone must have a stable network connection to establish a call.

Start by confirming that you have adequate cellular coverage in your current location. If you are in an area with poor network coverage or in a building with weak signal strength, you may experience difficulties making calls. Consider moving to a different location or going outside to see if the signal improves.

If you have confirmed that you have sufficient signal strength, check if you are connected to the correct network. Sometimes, your phone may connect to a weaker or unintended network, causing calling issues. Navigate to your device’s network settings and ensure that you are connected to the appropriate network.

Alternatively, you can try switching to airplane mode for a few seconds and then disabling it again. This action often helps reset your network connection and resolve temporary network issues that may prevent outgoing calls.

If the problem persists, move on to the other troubleshooting tips to further diagnose and fix the issue.

Disable Any Call-blocking Or Spam-filtering Apps

Call-blocking or spam-filtering apps are designed to block incoming calls from numbers that have been identified as spam or unwanted. However, sometimes these apps can interfere with outgoing calls as well. If you are unable to make outgoing calls on your Android device, it is worth checking if you have any call-blocking or spam-filtering apps installed and disabling them temporarily to see if it resolves the issue.

To disable call-blocking or spam-filtering apps, follow these steps:
1. Go to the Settings app on your Android device.
2. Scroll down and tap on “Apps” or “Applications”.
3. Look for any call-blocking or spam-filtering apps in the list and tap on them.
4. On the app settings page, tap on “Disable” or “Turn off” to temporarily disable the app.
5. Restart your phone and try making an outgoing call again.

Disabling these apps might allow your outgoing calls to go through without any interruptions. If the issue persists even after disabling these apps, you can re-enable them or try other troubleshooting steps.

Ensure Your Phone Is Not In Airplane Mode

When you find yourself unable to make outgoing calls on your Android, one of the first things to check is if your phone is in airplane mode. Airplane mode is a setting that disables all network connections on your device, including the ability to make calls. It is commonly used during flights to comply with regulations, but it can also be accidentally enabled at other times.

To ensure your phone is not in airplane mode, swipe down from the top of your screen to access the quick settings menu. Look for an airplane icon and make sure it is not highlighted or activated. Alternatively, you can go to the Settings app and search for “Airplane mode” to toggle it off if it is on.

If your phone is not in airplane mode and you still cannot make outgoing calls, there may be other factors at play. Proceed with the remaining troubleshooting tips to identify and resolve the issue.

Restart Your Phone And Try Again

Restarting your phone is often the simplest and most effective troubleshooting step to resolve issues with outgoing calls on your Android device. It helps to refresh the phone’s system and can fix any temporary glitches or software bugs that might be causing the problem.

To restart your phone, simply press and hold the power button until the power menu appears on the screen. Then, select the “Restart” or “Reboot” option from the menu. Wait a few moments for your phone to fully shut down and then power back on.

Once your phone has restarted, try making an outgoing call again to see if the issue has been resolved. If not, you can move on to trying other troubleshooting steps.

Keep in mind that a simple restart may not always fix more complex issues with your phone’s software or hardware. In such cases, it is recommended to seek further assistance either from your mobile service provider or a professional technician.

Verify That Your Phone Has The Latest Software Updates

Keeping your Android phone updated is essential for its smooth functioning and compatibility with various applications, including making outgoing calls. Outdated software often leads to conflicts and glitches that can affect calling capabilities. Therefore, it is crucial to verify that your phone has the latest software updates.

To check for software updates on your Android device, follow these steps:

1. Go to the “Settings” app on your phone.
2. Scroll down and tap on “System” or “Software Updates” (depending on your phone’s manufacturer).
3. Select “Software Update” or “Check for Updates.”
4. Your phone will now search for any available updates. If an update is found, follow the on-screen prompts to download and install it.

Updating your phone’s software not only fixes existing bugs but also provides new features and security enhancements. By ensuring your phone is running on the latest software version, you significantly increase the chances of resolving any issues related to outgoing calls.

If after updating your device the problem persists, you can move on to the next troubleshooting steps.

Remove And Reinsert Your SIM Card

When your Android phone is unable to make outgoing calls, one possible solution is to remove and reinsert your SIM card. Sometimes, the SIM card may not be properly inserted or may have shifted slightly, causing connectivity issues. By removing and reinserting the SIM card, you can ensure that it is securely in place and making proper contact with your phone’s SIM card tray.

To remove your SIM card, you will typically need a SIM removal tool or a small pin. Insert the tool or pin into the small hole located near the SIM card tray to pop it open. Gently remove the SIM card from the tray, being careful not to touch the gold contacts on the card. Inspect the SIM card for any visible damage, such as scratches or dents, and if necessary, consider replacing it with a new one.

After inspecting the SIM card, reinsert it back into the SIM card tray in the correct orientation. Make sure it is securely placed, and then close the tray. Power on your phone and check if you can now make outgoing calls successfully.

If removing and reinserting the SIM card does not resolve the issue, you may need to consider contacting your mobile service provider for further assistance.

Contact Your Mobile Service Provider For Further Assistance

If you have exhausted all the troubleshooting tips mentioned above and you still cannot make outgoing calls on your Android device, it may be time to reach out to your mobile service provider for further assistance. Your service provider will have the necessary knowledge and tools to help you resolve the issue.

When you contact your mobile service provider, be prepared to provide them with detailed information about the problem you are facing. Explain that you are unable to make outgoing calls and include any error messages or symptoms you have encountered. They may ask you to perform some additional troubleshooting steps or provide further instructions specific to their network or your device.

Remember to be patient and polite when dealing with customer service representatives. They are there to assist you, and a positive attitude can go a long way in ensuring a swift resolution to your problem. By contacting your mobile service provider, you are taking the necessary steps towards getting your outgoing calls working again.


1. Why can’t I make outgoing calls on my Android?

There could be several reasons why you are unable to make outgoing calls on your Android device. It could be due to network issues, insufficient balance or credit, a problem with your SIM card, or a technical issue with the phone itself.

2. How can I troubleshoot network issues?

To troubleshoot network issues, try toggling on and off the airplane mode, ensure that you have a stable cellular network or Wi-Fi connection, and check if the network provider has any ongoing maintenance or network outages in your area. You can also try inserting your SIM card into another device to see if the issue is with the phone or SIM card.

3. What can I do if I have insufficient balance or credit?

If you have insufficient balance or credit, first check your account balance or recharge your phone with the required amount. Ensure that you have an active call plan or prepaid plan that allows you to make outgoing calls. If you are on a postpaid plan, check if there are any outstanding payments or restrictions on your account.

4. What steps can I take if the issue is with my SIM card or phone?

If the problem lies with your SIM card, try removing it from the device, cleaning the SIM card and slot gently, and reinserting it properly. Ensure that the SIM card is not damaged or expired. If the issue persists, you may need to contact your network provider for a replacement SIM card. In case the phone itself has technical issues, consider restarting the device, updating the software, or performing a factory reset. If all else fails, reach out to the manufacturer or a professional technician for further assistance.

Wrapping Up

In conclusion, there are various reasons why Android users may experience difficulties in making outgoing calls. By following these troubleshooting tips, such as checking network coverage, ensuring proper SIM card insertion, resetting network settings, and updating the phone’s software, users can increase their chances of resolving the issue and regaining the ability to make calls. It is recommended to carefully go through each step and reach out to technical support if further assistance is needed.

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